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PeopleSoft Help Desk Manager-POSITION FILLED

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Title: PeopleSoft Help Desk Manager-POSITION FILLED

Position ID: PeopleSoft Manager

Location: Western New York State

Job Description:
This position has been filled!
Please note the following before applying for this position!!!!!

***** Relocation to Western New York State is required for this position*****


Our client will provide you with financial relocation assistance.

Our client is an Equal Opportunity Employer.

Company Overview:

Our Confidential Client is a multi-million dollar organization headquartered in the beautiful Western New York State area and is seeking an experienced PeopleSoft Help Desk Manager to lead, manage, and expand the PeopleSoft Help Desk providing quality service to their users.

Relocation to Western NY State is absolutely required.

Our client is an Equal Opportunity Employer and is a diverse company.

This position offers high organizational visibility as well as the opportunity to creatively contribute to a dynamic and challenging growth oriented company.

PeopleSoft Help Desk Support Manager/Programmer

Position Responsibilities:

The role of the PeopleSoft Support Manager/Programmer is a seasoned professional who uses their comprehensive and in-depth technical knowledge to ensure that the PeopleSoft helpdesk is providing the highest level of end user support possible while educating and developing helpdesk members. The PeopleSoft Support Manager / Programmer reports to the Director of MIS.

  • Assist the Director of MIS with High-level planning regarding overall support structure of the helpdesk

  • Measure and report on help desk performance

  • Keep up to date on helpdesk technology and support ideas and techniques

  • Manage all aspects of the current help desk; including support, development, prioritizing and confirming resolutions of reported problem, performance reviews and ensuring appropriate technical and interpersonal education.

  • Research and resolve user problems in a timely manner.

  • Collaborate with end-users as well as management.

  • Provide Secondary Telephone, Desk Side and Remote support.

  • Monitor the helpdesk mailbox making sure that all requests are handled in a timely manner.

  • Provide full and thorough documentation on all issues.

  • Develop and implement program change request in a timely manner.

  • Quality Assurance Testing and Approval of software enhancements.

    Skills, Experience and Knowledge Required:

    A minimum of three to five years of PeopleSoft help desk or Development experience with knowledge of:

  • Experience managing a Help Desk staff of at least 2-4 technical personnel.

  • Troubleshooting and problem solving techniques

  • Excellent customer service skills

  • Strong organizational, management and conceptual skills

  • Able to multitask in a fast-paced environment

  • Complete understanding of PeopleSoft development Tool Set

  • Unix

  • Microsoft Suite (Excel and Word)

  • Ability to set and manage priorities judiciously.

  • Excellent written and oral communication skills.

  • Superior analytical, evaluative, and problem-solving abilities.

  • Excellent interpersonal skills.

    Personal and Leadership:

    Through experience, you must be able to demonstrate achievement over time in all of the following areas:

  • Keen attention to detail.

  • Exceptional service orientation, responsiveness and follow-through.

  • Strong analytical and problem solving skills.

  • Highest level of personal integrity.

  • Thrive in a team-based, collaborative problem-solving environment.

  • Sense of urgency and applies that sense to all assigned tasks.

  • Must possess a valid driver's license, be able to provide clean, professional, recent references as well as successfully pass a full background check, credit check and drug screening.

    Education Required:

  • Bachelor of Science degree in CIS or related discipline.

    If interested please contact Doug Warner at
  • Job Type: Mamagement

    Compensation Package: Salary 75K to 85K with no bonus

    Contact Information:
    Name: Doug Warner
    Phone: 610-458-8335
    Fax: No faxes please!
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